Privacy Policy

Last updated: May 23, 2025

Introduction

MoonPays.io ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our payment processing services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you register for an account, we collect personally identifiable information, such as your name, email address, and company information. For merchants, we may also collect business details, tax identification numbers, and banking information necessary to process payments and transfers.

Transaction Data

We collect information about the transactions you process through our platform, including payment amounts, dates, and transaction identifiers. We do not store complete credit card numbers or authentication data.

Log Data

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your IP address, browser type and version, pages you visit, time and date of your visit, time spent on each page, and other details.

Device Data

We may collect data about the device you're using to access our services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Use of Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Verify your identity and prevent fraud
• Send administrative information, such as updates, security alerts, and support messages
• Respond to customer service requests and support needs
• Improve our website and services
• Comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MoonPays.io
123 Payment Street
San Francisco, CA 94103
privacy@moonpays.io